1. Introduction
This Privacy Policy explains how GrowMyMedi, ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at www.growmymedi.com, engage our SEO services, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and other applicable privacy laws.
2. What Personal Information We Collect
We may collect various types of personal information, depending on your interaction with us:
From Clients:
- Contact Information: Name, email address, phone number, physical address.
- Business Information: Company name, ABN, industry, website URL.
- Account Details: Login credentials for your website and SEO tools (where necessary for service provision).
- Payment Information: Billing address, bank account details, or credit card information (processed securely via third-party payment gateways – we do not directly store full credit card details on our servers).
- Service-Related Data: Information shared during our service provision, such as marketing goals, performance data, and communication records.
From Website Visitors:
- Technical Data: IP address, browser type and version, operating system, device type, referral source, pages visited, time spent on pages, and dates/times of access. This is primarily collected through cookies and analytics tools.
From Job Applicants:
- Application Data: Name, contact details, resume/CV, cover letter, employment history, educational background, references.
We do not generally collect sensitive information (such as health information, racial or ethnic origin, political opinions, or religious beliefs) unless it is necessary and you have provided explicit consent, or as permitted by law.
3. How We Collect Personal Information
We collect personal information in several ways:
- Directly from you: When you fill out a contact form on our website, sign up for our services, email us, call us, provide information during consultations, or apply for a job.
- Automatically: As you navigate our website, through the use of cookies and similar tracking technologies (e.g., Google Analytics).
- From third parties: We may receive information from third-party service providers (e.g., payment processors, CRM systems) when they share data with us to facilitate our services or operations. We may also obtain publicly available business information.
4. Why We Collect Personal Information (Purposes of Collection)
We collect and use your personal information for the following purposes:
- To provide and manage our SEO services to you.
- To communicate with you regarding your services, inquiries, and billing.
- To send you marketing and promotional materials (only where you have consented to receive them).
- To improve our website, services, and overall user experience.
- To process payments and manage our financial records.
- To comply with our legal and regulatory obligations.
- To consider your application for employment.
- For internal record-keeping and administrative purposes.
5. How We Use and Disclose Personal Information
We will only use and disclose your personal information for the purposes for which it was collected, or for related purposes where you would reasonably expect such use or disclosure. We may disclose your personal information to:
Our employees and contractors:
To perform their duties in relation to providing our services.
Third-party service providers:
Who assist us in operating our business and providing our services, such as:
- Cloud hosting providers
- Payment gateway providers (e.g., Stripe, PayPal)
- CRM (Customer Relationship Management) software providers
- Email marketing service providers (e.g., Mailchimp)
- Website analytics providers (e.g., Google Analytics)
- Professional advisors (e.g., lawyers, accountants)
Law enforcement or government bodies:
If required by law, court order, or governmental regulation.
Potential purchasers:
In the event of a merger, acquisition, or sale of all or part of our assets.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Cookies and Other Tracking Technologies
Our website uses "cookies" and similar tracking technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Strictly Necessary Cookies: Essential for the website to function correctly.
- Performance Cookies: Collect information about how you use our website (e.g., pages visited, loading errors) to help us improve its performance.
- Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.
- Targeting/Advertising Cookies: Used to deliver more relevant advertisements to you based on your interests.
Managing Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when a cookie is being sent. However, parts of our website may not function correctly if you disable cookies. You can also opt-out of personalized advertising by visiting the Network Advertising Initiative Opt-Out Page or the DAA Opt-Out Page.
7. Overseas Disclosure of Personal Information
We may store your personal information or use service providers who store data on servers located outside of Australia. For example, some of our third-party service providers (such as cloud hosting, CRM, or email marketing platforms) may have data centers or operations in countries like the United States, Singapore, or European Union member states.
When we disclose personal information overseas, we take reasonable steps to ensure that the overseas recipient handles the information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, or is subject to a law or binding scheme that has the effect of protecting the information in a way that is substantially similar to the APPs.
8. How We Protect Your Personal Information
We implement reasonable physical, technical, and administrative security measures to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure servers and data encryption.
- Access controls and authentication procedures.
- Regular security assessments and updates.
- Employee training on privacy and data handling.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Your Rights
You have certain rights regarding your personal information under Australian privacy law:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate, incomplete, or outdated personal information we hold about you.
- Right to Complain: If you believe we have breached your privacy rights, you have the right to lodge a complaint (see Section 10).
- Right to Withdraw Consent: Where we rely on your consent to process your personal information (e.g., for marketing communications), you have the right to withdraw that consent at any time.
10. How to Access or Correct Your Personal Information or Make a Complaint
If you wish to access or correct your personal information, or if you have any questions or concerns about our privacy practices, please contact us at info@growmymedi.com
We will respond to your request or complaint within a reasonable timeframe, usually within 30 days.
If you are not satisfied with our response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these linked websites. We encourage you to read the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and will indicate the "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: